Shipping policy

Shipping & Delivery Policy

📦 Processing & Dispatch

  • Orders are usually dispatched the same business day (Mon–Fri) once payment is received.

  • Occasionally, dispatch may be the next working day.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Some items may ship directly from our suppliers. In these cases, your order may arrive in multiple parcels at no extra cost to you.

🌍 Delivery Regions

We currently ship to:

  • New Zealand – North Island, South Island, Stewart Island, Waiheke Island.

    • For other islands (e.g., Chatham, Great Barrier), delivery can be made to a mainland ferry terminal or your nominated shipping agent.

  • Australia – delivery is available to all states and territories.

  • Unfortunately, we cannot ship to PO Boxes. Please provide a physical delivery address.

⏱ Estimated Delivery Times

New Zealand

  • North Island Urban: 1–3 working days

  • North Island Rural: 3–5 working days

  • South Island Urban: 1–3 working days

  • South Island Rural: 3–5 working days

Australia

  • Metro Areas: 5–10 working days

  • Regional & Remote Areas: 7–14 working days

Please note: all timeframes are estimates only. Delays may occur due to courier schedules, rural delivery routes, customs clearance (Australia), or unforeseen events outside of our control.

🛃 Customs & Duties (Australia Only)

  • Orders shipped to Australia may be subject to import duties, taxes, or fees imposed by Australian Customs.

  • These charges are the responsibility of the customer and are not included in our shipping costs.

  • We recommend checking with your local customs office for more information on potential charges before placing an order.

🛡 Damaged or Missing Items

Your order is covered by transit insurance. To ensure a smooth claims process:

  • Please inspect your parcel before signing for it. By signing, you confirm it has been received in good condition.

  • If you notice damage to the packaging or contents, note this with the courier and contact us as soon as possible (within 48 hours of delivery).

  • Keep all packaging, labels, and damaged items, as the courier may need to collect them for inspection.

  • Replacements will be issued once the courier’s claim process is completed.

🔍 Tracking

  • Tracking details will be emailed to you once your order is dispatched.

  • If your parcel has not arrived within the estimated timeframe, please contact us and we will track it on your behalf.